top of page

Shipping & Delivery Policy

​

Thank you for shopping with Cognisession.

This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and managed for purchases made through www.cognisession.com.

By placing an order on our website, you agree to the terms outlined in this Policy.

1. Scope

This Policy applies to:

  • Physical Products

  • Digital Products

  • Personalized Products

  • Educational Materials

  • Membership Deliverables (if applicable)

2. Products Covered

Physical products may include:

  • Crystal Bracelets

  • Gemstones

  • Rudraksha

  • Yantras

  • Healing Accessories

  • Spiritual Products

  • Books

  • Merchandise

  • Gift Items

Digital products may include:

  • Numerology Reports

  • Astrology Reports

  • Mobile Yantras

  • PDF Guides

  • E-books

  • Recorded Courses

  • Audio Programs

  • Video Downloads

  • Worksheets

  • Certificates

3. Order Confirmation

After placing an order, you will receive an order confirmation through your registered email address and/or mobile number.

An order confirmation does not necessarily indicate acceptance of the order. Orders are subject to verification, payment confirmation, stock availability, and fraud prevention checks.

4. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Personalized, customized, energized, or made-to-order products may require additional preparation time. The estimated processing time for such products will be communicated where applicable.

Orders placed on weekends or public holidays will be processed on the next working day.

5. Shipping Locations

We currently aim to ship to locations within India. International shipping may be offered for selected products where feasible.

Availability of shipping services depends on courier coverage, customs regulations, and operational considerations.

6. Delivery Time

Estimated delivery times are as follows:

Within India

  • Metro Cities: Approximately 2–5 business days

  • Other Cities & Towns: Approximately 3–7 business days

  • Remote Locations: Approximately 5–10 business days

International Deliveries (where available)

Estimated delivery times vary by destination and customs clearance procedures and may range from 7–21 business days or longer.

These timeframes are estimates only and are not guaranteed.

7. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.

From time to time, Cognisession may offer promotional free shipping on eligible orders.

Any applicable customs duties, import taxes, VAT, or similar charges for international shipments are the responsibility of the customer unless otherwise stated.

8. Order Tracking

Once your order has been dispatched, tracking information will be shared via email, SMS, or your account dashboard (where available).

Tracking updates are provided by the shipping carrier and may occasionally experience delays.

9. Delivery Partners

We may use reputable third-party courier and logistics providers to deliver your order.

Delivery times and tracking updates depend on the operational performance of these partners.

10. Delivery Attempts

If delivery cannot be completed on the first attempt, the courier may make additional delivery attempts according to its standard procedures.

If an order is returned due to repeated failed delivery attempts or an incorrect address provided by the customer, additional shipping charges may apply for re-dispatch.

11. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Cognisession is not responsible for delays, non-delivery, or additional costs arising from incorrect or incomplete addresses supplied during checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.

12. Delayed Deliveries

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Customs inspections

  • Transportation disruptions

  • Strikes

  • Pandemic-related delays

  • High seasonal demand

  • Courier operational issues

Cognisession shall not be liable for such delays.

13. Damaged Packages

If your package appears damaged at the time of delivery:

  • Inspect the package before accepting it, where possible.

  • Take clear photographs of the damaged packaging and product.

  • Contact our customer support within 48 hours of delivery.

Failure to report damage promptly may affect the resolution process.

14. Missing Items

If any item is missing from your order:

  • Contact us within 48 hours of receiving the shipment.

  • Provide your order number and photographs of the package (including the shipping label, if available).

We will investigate and, where appropriate, arrange a replacement or other suitable resolution.

15. Lost Shipments

If tracking indicates that your shipment has not been delivered within a reasonable period, please contact us.

We will work with the courier partner to investigate the issue. Depending on the outcome, we may arrange a replacement or refund in accordance with our Refund & Cancellation Policy.

16. Refused Deliveries

If a customer refuses delivery without a valid reason or fails to accept the shipment after repeated delivery attempts, the order may be returned to us.

Any additional shipping, return handling, or re-dispatch costs may be deducted from any eligible refund or charged separately.

17. Partial Shipments

Where an order contains multiple items, Cognisession may ship products separately based on stock availability or operational requirements.

Customers will not incur additional shipping charges for such partial shipments unless otherwise communicated.

18. Personalized & Customized Products

Products that are customized, personalized, engraved, specially prepared, energized, or created specifically for a customer may require additional processing time.

Such products are generally not eligible for cancellation, return, or exchange except in cases of manufacturing defects or shipping errors.

19. Digital Product Delivery

Digital products are delivered electronically and do not require physical shipping.

Depending on the product, delivery may occur through:

  • Email

  • Download link

  • User dashboard

  • Secure digital access

  • Mobile application (where applicable)

Delivery typically occurs shortly after successful payment, although occasional technical delays may occur.

20. Personalized Reports

Personalized reports, including numerology or astrology reports, are prepared based on customer-provided information.

Preparation time varies depending on the complexity of the report and current workload. Estimated delivery timelines, where provided, are indicative and may vary.

21. Risk of Loss

Risk of loss and title for physical products generally pass to the customer upon successful delivery to the shipping address provided, subject to applicable law.

22. Packaging

We strive to package all products securely to minimize the risk of damage during transit.

Packaging materials may vary depending on product type, destination, and shipping requirements.

23. Customs & Import Regulations

International customers are responsible for ensuring that ordered products comply with the import laws and regulations of their destination country.

Cognisession is not responsible for delays, confiscation, or additional charges resulting from customs procedures or local import restrictions.

24. Force Majeure

Cognisession shall not be responsible for delays or failures in delivery caused by events beyond our reasonable control, including acts of God, natural disasters, war, civil unrest, pandemics, government actions, transportation failures, cyber incidents, or utility disruptions.

25. Changes to Orders

Requests to modify an order should be submitted as soon as possible after purchase.

Once an order has entered processing or has been dispatched, modifications may no longer be possible.

26. Shipping Policy Updates

Cognisession reserves the right to update or modify this Shipping & Delivery Policy at any time.

The latest version will be published on our website with an updated Effective Date.

27. Contact Us

If you have any questions regarding shipping, delivery, tracking, or order status, please contact us using the contact details provided on the Cognisession website.

Our customer support team will make reasonable efforts to assist you and resolve shipping-related queries promptly.

bottom of page