Refund & Cancellation Policy

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At Cognisession, we strive to provide a seamless experience for our users. This Refund & Cancellation Policy outlines the terms governing cancellations, refunds, rescheduling, and returns for consultations, courses, digital products, physical products, and other services available through www.cognisession.com.

By booking a service or purchasing a product from Cognisession, you agree to this Refund & Cancellation Policy.
 

1. General Policy

Cognisession offers a combination of:

• Consultation Services

• Educational Courses

• Workshops & Webinars

• Digital Products

• Physical Products

• Membership Programs

• Marketplace Services provided by Independent Experts

Each category may have different cancellation and refund terms as described below.
 

2. Consultation Bookings

Cancellation by Client

Clients may cancel a scheduled consultation according to the following conditions:

• More than 24 hours before the appointment: Eligible for a full refund or one-time rescheduling, subject to availability.

• Between 3 and 24 hours before the appointment: Eligible for one-time rescheduling only. Refunds are generally not provided.

• Less than 3 hours before the appointment: No cancellation, refund, or rescheduling is permitted, as practitioners require preparation time.

No-Show Policy

If you do not attend your scheduled consultation without prior notice:

• The session will be considered completed.

• No refund or credit will be issued.

• A new booking will require a separate payment.

Late Arrival

If you join late:

• Your consultation will still end at the originally scheduled time.

• Additional time cannot be guaranteed.

• Fees will not be reduced due to late arrival.

3. Rescheduling Policy

Clients may request to reschedule an appointment before the applicable cutoff time.

Rescheduling is:

• Subject to expert availability.

• Allowed only once per booking unless otherwise approved.

• Not available after the booking window has closed.

Repeated rescheduling requests may be declined.

4. Cancellation by Cognisession or the Expert

If a consultation is cancelled by Cognisession or the assigned expert due to unforeseen circumstances:

The client may choose:

• A full refund, or

• Rescheduling at no additional cost.

5. Educational Courses

Self-Paced Courses

Once course access has been granted:

• Fees are generally non-refundable.

• Partial completion of a course does not entitle the user to a refund.

Live Online Courses

If cancelled by the participant:

• More than 7 days before the course begins: Full refund.

• Between 3 and 7 days before the course begins: 50% refund or one-time transfer to another available batch.

• Less than 3 days before the course begins: No refund.

Course Cancellation by Cognisession

If Cognisession cancels a course due to insufficient enrollment, technical issues, or other unforeseen circumstances:

Participants may choose:

• A full refund, or

• Transfer to a future batch.

6. Workshops & Webinars

Registration fees for workshops and webinars are generally non-refundable.

If the event is cancelled by Cognisession:

Participants may receive:

• A full refund, or

• Access to a rescheduled session.

7. Digital Products

Digital products include, but are not limited to:

• Numerology Reports

• Astrology Reports

• PDF Guides

• E-books

• Mobile Yantras

• Audio Programs

• Video Downloads

• Templates

• Worksheets

• Recorded Sessions

Because digital products are delivered electronically and can be accessed immediately, all sales are generally final.

Refunds are not provided once access or download has been granted, except where required by applicable law or if the product cannot be delivered due to a technical issue attributable to Cognisession.

8. Personalized Reports

Personalized reports are prepared based on information provided by the client.

Once report preparation has begun:

• Orders cannot be cancelled.

• Refunds will not be issued.

• Changes requested due to incorrect information submitted by the client may incur additional charges.

9. Physical Products

Physical products may include:

• Crystal Bracelets

• Gemstones

• Rudraksha

• Yantras

• Healing Products

• Books

• Merchandise

Return Eligibility

Returns may be accepted if:

• The wrong product was delivered.

• The product arrived damaged.

• The product has a manufacturing defect.

Return requests should be made within 7 days of delivery, accompanied by photographs and order details where applicable.

Return Conditions

Returned products should:

• Be unused.

• Be in their original condition.

• Include original packaging and accessories where applicable.

Products showing signs of misuse, damage after delivery, or normal wear may not qualify for return.

Non-Returnable Items

The following items are generally not eligible for return:

• Customized products

• Personalized products

• Energized or consecrated items

• Opened consumables

• Gift cards

• Digital products

• Downloadable content

10. Refund Processing

Approved refunds will be processed using the original payment method where possible.

Processing times may vary depending on the payment provider or financial institution. While we aim to process approved refunds promptly, the time taken for the amount to reflect in your account may depend on your bank or payment service.

11. Shipping Charges

Shipping charges are generally non-refundable unless:

• The wrong item was delivered.

• The product was damaged before delivery.

• The return is due to an error by Cognisession.

12. Failed Payments

If a payment fails or remains incomplete:

• The booking or order may not be confirmed.

• Services or products will not be delivered until successful payment is received.

13. Duplicate Payments

If you are charged more than once for the same transaction due to a technical error, please contact our support team with the transaction details. Verified duplicate payments will be refunded.

14. Promotional Offers

Products or services purchased during promotional campaigns, special discounts, clearance sales, or limited-time offers may have modified refund or cancellation terms, which will be communicated at the time of purchase.

15. Memberships and Subscription Plans

If Cognisession introduces memberships or subscription plans:

• Users may cancel future renewals at any time before the next billing cycle.

• Fees already charged for the current billing period are generally non-refundable unless required by law or otherwise stated.

16. Marketplace Services

Some consultations may be delivered by independent experts listed on Cognisession.

Refund requests relating to these services will be reviewed in accordance with this Policy and any additional terms communicated at the time of booking. Cognisession may consult the expert before making a decision.

17. Exceptional Circumstances

Cognisession may, at its sole discretion, consider refunds, credits, or rescheduling in exceptional situations, including verified technical failures or other circumstances beyond the user's control. Such decisions will be made on a case-by-case basis and do not create a precedent for future requests.

18. Fraud Prevention

Refunds may be refused where there is evidence of:

• Fraudulent transactions

• Chargeback abuse

• Misrepresentation

• Multiple refund claims for the same service

• Violation of our Terms & Conditions

19. Changes to This Policy

Cognisession reserves the right to amend this Refund & Cancellation Policy at any time. Updated versions will be published on the website with a revised Effective Date.

Continued use of the Platform after such changes constitutes acceptance of the revised Policy.

20. Contact Us

If you have any questions regarding cancellations, refunds, returns, or rescheduling, please contact us through the contact details provided on the Cognisession website.

Our support team will review your request and respond as promptly as reasonably possible.