Privacy Policy

Welcome to Cognisession ("Cognisession", "Company", "we", "our", or "us").
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit www.cognisession.com, use our services, purchase products, book consultations, enroll in courses, join our communities, or otherwise interact with our platform.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are
Cognisession is a personal growth and wellness platform that provides educational content, consultations, digital products, physical products, expert services, workshops, webinars, community engagement, and related offerings across disciplines such as numerology, astrology, tarot, Vastu, Feng Shui, meditation, Reiki, crystal healing, psychology, and other complementary wellness practices.

2. Information We Collect
Depending on how you use our Platform, we may collect the following categories of information.
Personal Information

• Full Name

• Date of Birth

• Gender (optional)

• Email Address

• Mobile Number

• Country

• State

• City

• Postal Address

• Profile Photo (optional)

Consultation Information
To provide personalized guidance, you may voluntarily provide information such as:

• Birth Date

• Birth Time

• Birth Place

• Name Details

• Relationship Information

• Career Information

• Business Details

• Personal Goals

• Consultation Notes

• Uploaded Documents

• Questionnaire Responses

You should only provide information that you are comfortable sharing and that is relevant to the services you request.
Account Information

• Username

• Password (stored securely in encrypted or hashed form where applicable)

• Login Activity

• Preferences

• Wishlist

• Saved Reports

Purchase Information

• Products Purchased

• Course Enrollments

• Consultation Bookings

• Order History

• Invoice Details

Payment Information
Payments are processed by trusted third-party payment providers.
We generally do not store complete debit card, credit card, banking, or UPI credentials on our servers. Payment processors may collect and process payment information in accordance with their own privacy policies.
Technical Information
We may automatically collect:

• IP Address

• Browser Type

• Device Type

• Operating System

• Screen Resolution

• Language Preferences

• Time Zone

• Referral Source

• Pages Visited

• Click Activity

• Session Duration

• Crash Logs

• Error Reports

Cookies and Similar Technologies
We may use:

• Essential Cookies

• Performance Cookies

• Analytics Cookies

• Functional Cookies

• Preference Cookies

• Security Cookies

Where required by law, we will seek your consent before placing non-essential cookies.

3. How We Use Your Information
We use personal information to:

• Create and manage your account

• Provide consultation services

• Schedule appointments

• Deliver courses

• Generate personalized reports

• Process orders

• Deliver digital products

• Ship physical products

• Respond to inquiries

• Improve customer support

• Send booking confirmations

• Send invoices

• Send payment confirmations

• Improve website performance

• Personalize your experience

• Prevent fraud

• Detect security incidents

• Comply with legal obligations

• Improve our products and services

• Conduct internal analytics

• Manage expert onboarding

• Provide community services
   

4. Marketing Communications
With your consent or where otherwise permitted by law, we may send:

• Newsletters

• Educational Articles

• Promotional Offers

• Product Launches

• Webinar Invitations

• Event Announcements

• Service Updates

• Community Updates

You may unsubscribe at any time using the unsubscribe link or by contacting us.

5. Information Shared During Consultations
Information voluntarily shared with practitioners or experts during consultations is used to provide the requested services.
Experts are expected to maintain appropriate confidentiality, subject to applicable law and the Platform's policies.

6. Sharing Your Information
We do not sell your personal information.
We may share information with:

• Payment Processors

• Shipping Partners

• Cloud Hosting Providers

• Website Service Providers

• Analytics Providers

• Customer Support Providers

• Email Service Providers

• SMS Providers

• Video Meeting Platforms

• Independent Experts (only to the extent necessary to deliver booked services)

• Government or regulatory authorities where legally required
   

7. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including:

• Secure servers

• Encrypted connections (HTTPS/SSL)

• Access controls

• Authentication measures

• Routine monitoring

• Secure backups

• Software updates

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention
We retain personal information only for as long as necessary to:

• Provide services

• Fulfill contractual obligations

• Maintain records

• Resolve disputes

• Comply with legal requirements

• Enforce our agreements

When information is no longer required, we will delete, anonymize, or securely dispose of it where appropriate.

9. Your Rights
Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Update your information

• Request deletion of your information

• Withdraw consent where processing is based on consent

• Object to certain processing activities

• Request a copy of your personal data where applicable

Requests may be subject to legal exceptions and verification requirements.

10. Children's Privacy
Our Platform is not intended for children under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Services
Our Platform may integrate with or link to third-party services such as:

• Payment gateways

• Video conferencing tools

• Social media platforms

• Analytics providers

• Cloud storage providers

These third parties maintain their own privacy practices, and we encourage you to review their policies.

12. Cookies Policy Summary
Cookies help us:

• Remember user preferences

• Maintain secure sessions

• Improve website functionality

• Understand website usage

• Measure performance

• Personalize user experience

You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.

13. International Users
If you access Cognisession from outside India, your information may be processed and stored in jurisdictions where our service providers operate, subject to applicable legal safeguards.

14. Business Transfers
If Cognisession undergoes a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

15. Legal Compliance
We may disclose information where necessary to:

• Comply with legal obligations

• Respond to lawful requests from public authorities

• Protect our rights and property

• Prevent fraud

• Address security issues

• Protect the safety of users or others
   

16. User Responsibilities
You are responsible for:

• Providing accurate information

• Keeping your account credentials secure

• Updating your personal details when they change

• Ensuring that any information you provide about another person is shared with appropriate authorization
   

17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The revised version will be posted on this page with an updated Effective Date. Continued use of the Platform after changes become effective constitutes acceptance of the updated Policy.

18. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us through the contact information provided on the Cognisession website.

19. Consent
By accessing or using Cognisession, creating an account, booking services, enrolling in courses, purchasing products, or otherwise interacting with the Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Where required by applicable law, we will seek your consent for specific processing activities, and you may withdraw that consent as permitted by law.