Terms & Conditions

Welcome to Cognisession ("Company", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of www.cognisession.com, our mobile applications, digital platforms, online services, educational programs, consultations, marketplaces, digital products, and all related services (collectively, the "Platform").
By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of the Platform immediately.

1. About Cognisession
Cognisession is a platform dedicated to personal development through various disciplines including, but not limited to:

• Numerology

• Astrology

• Tarot

• Vastu

• Feng Shui

• Reiki

• Crystal Healing

• Chakra Healing

• Palmistry

• Face Reading

• Meditation

• Spiritual Coaching

• Energy Healing

• Gemology

• Rudraksha

• Yantras

• Other complementary wellness and self-development practices.

Our services include consultations, educational courses, expert marketplace listings, webinars, workshops, digital products, physical products, blogs, calculators, and community engagement.

2. Acceptance of Terms
By accessing this Platform, you confirm that:

• You are at least 18 years of age or are using the Platform under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into binding agreements.

• You agree to comply with all applicable laws.
   

3. Nature of Services
The services provided through Cognisession are intended solely for:

• Personal guidance

• Educational purposes

• Self-development

• Spiritual exploration

• Personal reflection

• Wellness support

Our services are not intended to replace professional advice from licensed medical practitioners, psychologists, psychiatrists, lawyers, accountants, financial advisors, or other regulated professionals.

4. User Account
Users may be required to create an account to access certain services.
You agree to:

• Provide accurate information.

• Keep your login credentials confidential.

• Notify us immediately of unauthorized account access.

• Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Booking & Consultation Policy
Appointments may be booked through the Platform.
By booking a consultation, you acknowledge that:

• Sessions are intended for guidance and educational purposes.

• Consultation duration is fixed according to the selected service.

• Late arrivals may reduce consultation time.

• Missed appointments may be treated as completed sessions.

• Rescheduling is subject to availability and applicable policies.
   

6. Expert Marketplace
Cognisession may host independent practitioners and experts.
Users understand that:

• Experts operate independently.

• Opinions expressed belong solely to the respective expert.

• Cognisession does not guarantee the accuracy, completeness, or outcome of any consultation.

• Selecting an expert does not create an employer-employee relationship between the user and Cognisession.
   

7. Educational Courses
Course enrollments grant a limited, non-transferable license to access the purchased content.
Users may not:

• Share login credentials.

• Download restricted content without permission.

• Copy course material.

• Redistribute educational resources.

• Record live sessions unless expressly permitted.

Certificates, if offered, indicate completion of program requirements and do not constitute professional licensing.

8. Digital Products
Digital products may include:

• Reports

• Numerology analyses

• Mobile Yantras

• PDF guides

• Audio files

• Video lessons

• Worksheets

• Downloads

Digital products become accessible after successful payment and are generally non-refundable unless required by applicable law or expressly stated otherwise.

9. Physical Products
Physical products may include crystals, bracelets, gemstones, Rudraksha, Yantras, books, and related merchandise.
Product images are for illustrative purposes. Natural stones and handcrafted products may vary in color, size, texture, or pattern.
Delivery timelines are estimates and may vary due to logistics or other factors.

10. Payments
Payments may be processed through approved third-party payment gateways.
By making a purchase, you authorize the applicable payment provider to process your transaction.
All applicable taxes, duties, and fees remain the responsibility of the purchaser unless otherwise stated.

11. Pricing
Prices are subject to change without prior notice.
Discounts, promotional offers, coupons, and limited-time pricing may be modified or withdrawn at our discretion.

12. Cancellation & Refunds
Refund eligibility depends on the specific service or product purchased.
Generally:

• Completed consultations are non-refundable.

• Missed appointments may not qualify for refunds.

• Digital downloads are non-refundable after access has been granted.

• Physical products may be eligible for return or replacement according to the applicable return policy.

Separate cancellation and refund policies published on the Platform shall form part of these Terms.

13. User Conduct
Users agree not to:

• Violate any law.

• Harass experts or other users.

• Upload malicious software.

• Attempt unauthorized access.

• Disrupt Platform operations.

• Misrepresent identity.

• Use abusive, offensive, defamatory, discriminatory, or unlawful language.

• Infringe intellectual property rights.
   

14. Community Guidelines
Users participating in forums, comments, groups, webinars, or communities must maintain respectful behavior.
Cognisession reserves the right to remove content or suspend participation for violations of community standards.

15. Intellectual Property
All Platform content, including text, graphics, logos, branding, software, videos, images, educational materials, reports, calculators, trademarks, and designs, is owned by or licensed to Cognisession and is protected under applicable intellectual property laws.
No content may be reproduced, distributed, modified, sold, or exploited without prior written permission.

16. User-Generated Content
Users retain ownership of content they submit but grant Cognisession a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute such content for operating, improving, and promoting the Platform.
Users represent that they have the necessary rights to submit their content.

17. Privacy
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and safeguard personal information.

18. Medical Disclaimer
Services offered through Cognisession are not medical diagnosis, treatment, or therapy.
Always consult a qualified healthcare professional regarding medical concerns.

19. Financial Disclaimer
Information provided should not be interpreted as financial, investment, tax, or business advice. Users should seek advice from qualified professionals before making financial decisions.

20. Legal Disclaimer
Nothing on this Platform constitutes legal advice. Users should consult licensed legal professionals for legal matters.

21. No Guarantee of Results
Due to the personal nature of guidance and self-development, Cognisession does not guarantee specific outcomes, predictions, improvements, financial gains, relationships, health outcomes, career success, or other results from using the Platform or its services.

22. Limitation of Liability
To the fullest extent permitted by law, Cognisession, its directors, employees, consultants, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the Platform or reliance on its content or services.

23. Indemnification
You agree to indemnify and hold harmless Cognisession and its affiliates from claims, liabilities, damages, losses, and expenses arising out of your misuse of the Platform, violation of these Terms, or infringement of the rights of others.

24. Third-Party Links & Services
The Platform may contain links to third-party websites, services, or payment providers. Cognisession does not control or endorse such third-party services and is not responsible for their content, practices, or availability.

25. Force Majeure
Cognisession shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, internet outages, governmental actions, labor disputes, cyberattacks, or technical failures.

26. Suspension & Termination
We reserve the right to suspend, restrict, or terminate access to the Platform at our discretion for violations of these Terms or applicable laws.

27. Changes to Terms
We may modify these Terms from time to time. Updated versions will be published on the Platform with a revised effective date. Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

28. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India.

29. Dispute Resolution
The parties shall first attempt to resolve disputes amicably through good-faith discussions. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal, India, unless otherwise required by applicable law.

30. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

31. Entire Agreement
These Terms, together with our Privacy Policy and any additional policies referenced on the Platform, constitute the entire agreement between you and Cognisession regarding the use of the Platform.

32. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the contact details published on the Cognisession website.
By continuing to access or use Cognisession, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.